Recent Newsletter Articles
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Customer service lessons from the latest travel meltdown
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Starting 7/19/24 and continuing through at least 7/25/24, there has been a major disruption in the airline industry as the result of a software update gone bad [1]. There are many lessons that will be (re-)learnt from this on the software engineering side, with some airlines recovering quickly and others struggling to get back to…
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Our Pre-offer Due Diligence Process (part 2/3)
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Have you ever wondered what we look at before we make an offer on a potential property? Before diving in, it’s crucial to uncover a facility’s true potential but that can be a daunting process. In our previous article [1], we gave a high level overview of what we look at. This week, we’re cracking…
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Book Review: Buy Back Your Time
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One of the main reasons to break your dependency on your paycheck is to stop trading your time for money and instead focus on the things that are most important to you and bring the most value to you, your family, and, more broadly, the world in general.


