We understand that committing to a service investment represents trust in our expertise. This policy outlines our refund terms so you can make informed decisions about working with us.
How Our Payment Structure Works
Our services operate on a two-phase payment structure:
- Deposit: Required to begin work and secure your spot
- Final Payment: Due prior to project handoff or by a specific date (depending on service)
Deposit Refund Policy
3-Day Consideration Period
You have 3 business days from the time you submit your deposit payment to request a full refund for any reason. We recognize that sometimes circumstances change or you may need time to fully consider your decision.
After the 3-Day Period
Once the 3-day consideration period expires, deposits become completely non-refundable – no partial refunds will be considered.
Service-Initiated Cancellations
If we need to cancel your project for any reason (capacity constraints, unforeseen circumstances, etc.), you will receive a full deposit refund regardless of timing.
Final Payment Flexibility
We recognize that situations can evolve during project development. When your project nears completion, we will send you a final payment request at least 3 business days before the payment due date, clearly stating the deadline.
If you cancel your project more than 2 business days before that stated final payment due date, you will not be obligated to make the final payment. However, your deposit remains completely non-refundable as outlined above, and you will not receive any work product or deliverables completed up to that point.
Why This Policy Exists
This structure allows us to:
- Maintain competitive pricing by planning resources efficiently
- Ensure dedicated focus on committed projects
- Provide the high-quality, personalized service you expect
- Honor the time and expertise we invest from day one
Our Recommendation
Before committing, we encourage you to:
- Review all details and timelines carefully
- Ensure you’re ready to move forward within your 3-day consideration window
- Ask any questions about scope, timeline, or expectations upfront
- Consider your budget and timing constraints thoroughly
Questions or Concerns?
We believe in clear communication and want you to feel confident in your decision to work with us. If you have questions about this policy or need clarification on any aspect of our services, please reach out to support@mbc-rei.com before making your deposit.
We’re committed to delivering exceptional value and appreciate your understanding of these policies that help us maintain the quality and dedication you deserve.