Last Updated: September 28, 2025

Our Commitment to Your Privacy

We believe in transparency about how we collect, use, and protect your information. This policy explains our practices in straightforward terms so you can make informed decisions about sharing your information with us.

Information We Collect

Email Addresses

We collect email addresses when you:

Sign up for our newsletter
Download our free resources (ebooks, guides, etc.)
Create an account for our services

Account Information

When you create an account or purchase our services, we collect:

Name and contact information
Project-specific information (such as branding materials for website design)
Service preferences and project details
Communication history related to your projects

Additional information required for specific services (such as travel documents for trip planning) will be disclosed on the relevant service forms when applicable.

Payment Information

Payment processing is handled securely through Stripe. We do not store your credit card information on our servers. Stripe collects and processes payment data according to their privacy policy and security standards.

How We Use Your Information

Email Communications

Send newsletters and educational content you’ve subscribed to
Notify you about services that may be relevant to your interests
Communicate about your active projects and services

Service Delivery

Provide the services you’ve purchased
Maintain your account and service history
Improve our services based on your feedback and interactions
Store project materials and communications for ongoing reference and support

Your project information is never shared with anyone outside our team except when providing the completed work directly to you.

What We Don’t Do With Your Information

We never sell your information to third parties
We don’t share your email address with other companies for marketing purposes
We don’t use your information for advertising on other platforms
We don’t track your browsing behavior across other websites

Cookies and Tracking

Our Website

Our website does not use tracking cookies or analytics cookies.

Third-Party Cookies

WooCommerce: Uses essential cookies to maintain your shopping cart and account login status
Stripe: May use cookies necessary for secure payment processing

These cookies are functional cookies required for the website and payment system to work properly.

Your Control Over Your Information

Email Subscriptions

Every email we send includes an unsubscribe link
You can remove yourself from our email lists at any time
Unsubscribing is immediate and permanent unless you choose to sign up again

Account Information

You can request updates to your account information at any time
You can request deletion of your account and associated data
Contact us directly for any account-related privacy requests

Data Security

We implement appropriate security measures to protect your information:

Secure servers and encrypted data transmission
Limited access to personal information within our team
Regular security updates and monitoring
Third-party payment processing through PCI-compliant providers

Data Retention

Email addresses: Retained until you request removal
Account and project information: Retained indefinitely for business records, customer service, and ongoing support
Communication history: Retained indefinitely for reference and service improvement

You may request deletion of your information at any time by contacting us directly.

Third-Party Services

Stripe

Payment processing is handled by Stripe, which has its own privacy policy governing how they collect, use, and protect payment information. We recommend reviewing Stripe’s privacy policy for details about their data practices.

Email Service Provider

Our newsletters and communications are sent through Brevo, which processes email addresses solely for the purpose of sending our communications.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes:

We’ll update the “Last Updated” date at the top
The current version will always be available on our website

Geographic Considerations

Our business is based in the United States and primarily serves US-based customers. We also work with a small number of international clients. Your information is processed and stored in the United States in accordance with this privacy policy.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information:

Email: support@mbc-rei.com

We’re committed to addressing any privacy concerns promptly and transparently.

Your Rights

Depending on your location, you may have additional rights regarding your personal information, including:

The right to access the information we have about you
The right to correct inaccurate information
The right to delete your information
The right to restrict how we use your information